Last updated: [9 February 2026]

This Privacy Policy explains how Boiler Boys collects, uses, stores and shares personal information when someone visits boilerboys.co.uk, contacts the business, or requests a quote, repair, installation, or replacement.

1. Who is responsible for your information

Controller: Boiler Boys
Email: info@boilerboys.co.uk
Phone: 01245 824 045
Service area: Essex, United Kingdom

If you have questions about this policy or want to exercise your rights, use the contact details above.

2. What information is collected

Depending on how someone interacts with the site or team, the following may be collected:

Information provided directly

• Name, phone number, email address
• Postcode and address details (where required for a booking)
• Details about the property and heating setup (for example boiler type, symptoms, location, photos)
• Any messages sent by enquiry forms, email, WhatsApp or phone

Information collected automatically

• IP address, device type, browser type
• Pages viewed and how the site is used (via cookies and similar technologies)

3. How information is used

Personal information is used to:

• Respond to enquiries and provide quotes
• Verify job scope using remote checks and photos, and book appointments
• Provide installation, replacement or repair services
• Issue certification and handle warranty registration (where applicable)
• Improve the website and customer experience
• Keep records for accounting, compliance, and dispute handling

4. Lawful bases for processing

Boiler Boys relies on the following lawful bases under UK GDPR:

• Contract: to quote, book and deliver services
• Legitimate interests: to run and improve the business, prevent fraud, and provide customer support
• Legal obligation: to meet legal and regulatory requirements (for example record keeping)
• Consent: where required for non-essential cookies and certain marketing

5. Marketing

If marketing messages are sent, they will only be sent where permitted by law. Opt-out is available at any time by using the unsubscribe link (if provided) or by emailing info@boilerboys.co.uk.

6. Who information is shared with

Information may be shared with trusted third parties only where needed, such as:

• Website hosting and analytics providers
• Form, email and communication tools used to respond to enquiries
• Payment providers (if payments are taken online or by link)
• Manufacturers for warranty registration and related support
• Accountants, insurers, or professional advisers where required
• Regulators or authorities where legally required

Only the minimum necessary information is shared, and suppliers are expected to keep it secure.

7. How long information is kept

Information is kept only as long as necessary for the purposes above, including legal, compliance and accounting requirements. Typical retention periods depend on the type of record and the service delivered. If you want more detail, email info@boilerboys.co.uk.

8. Your rights

Under UK GDPR, you may have the right to:

• Access the personal information held about you
• Correct inaccurate information
• Request deletion (where applicable)
• Restrict or object to certain processing
• Request data portability
• Withdraw consent (where processing is based on consent)

To make a request, email info@boilerboys.co.uk. Proof of identity may be requested.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your information has been handled unfairly.

9. Security

Appropriate technical and organisational measures are used to protect personal information. No method of transmission or storage is completely secure, but reasonable steps are taken to reduce risk.

10. Children

The services and website are not intended for children, and personal information about children is not knowingly collected.

11. Changes to this policy

This policy may be updated from time to time. The “Last updated” date will change when updates are made.